Product UX | Guided Decision Tool

Solution Finder

Screenshot of Motorola Solutions website with a tool for building a two-way radio fleet online, featuring a section titled "Step 1. Tell us about your organization" with multiple options for industry, number of locations, employees, and departments.

A modular guided tool for Motorola Solutions that simplifies complex product configuration decisions.

My Role

UX Strategy | User Flows | Wireframing | Prototyping | Collaboration with Product & Dev

Overview

Designing for decision clarity in enterprise commerce
Motorola Solutions needed a smarter way for enterprise buyers to identify the right communication systems—without technical overload. I co-led the UX design of a guided tool that simplifies complex product decisions into an intuitive, step-by-step flow. The experience tailors radio and accessory recommendations to each organization’s role needs, size, and environment—helping buyers feel confident from the first click.

process

Define the Problem
Sales and research teams shared a common issue: enterprise buyers struggled to know which radios or bundles fit their unique environments. We mapped that journey to uncover where decision fatigue began and how to replace it with guided clarity

01

Simplify the Path
I designed a modular, questionnaire-style flow that asked only the most relevant questions—industry, use case, and scale. Each step progressively narrowed options, surfacing only what mattered, and visually reflected progress to keep users oriented.

02

 Design the Experience
The interface blends Motorola’s bold blue branding with a clean, data-driven layout. I focused on clarity and hierarchy—large, legible labels, progressive disclosure, and mobile responsiveness—to support enterprise users across contexts.

03

Collaborate & Iterate
Working closely with product and engineering, I documented UI logic, state transitions, and error scenarios to ensure build accuracy. Our iterative design reviews validated each flow and interaction against real sales scenarios.

04

outcome

The Solution Finder transformed a once-technical product search into an approachable experience.

Buyers now navigate product choices with ease and confidence, and internal teams report smoother conversions and fewer support requests during the sales process.

The pilot feedback validated the design’s intent — simplicity that feels powerful

“This tool makes it feel like Motorola knows exactly what we need.”

— Enterprise Pilot Feedback

Visual Highlights

01

Tell Us About Your Organization

Introduces a simple, approachable questionnaire to define user context.

02

Guided Results View

Displays curated bundle recommendations with supporting rationale and accessories.

03

Mobile Responsive Design

Seamless experience across device types, maintaining clarity and hierarchy on smaller screens.

See the wireframe evolution:

A guided configuration flow.

Motorola Solutions webpage screenshot with options for organization details and communication needs, including categories for basic, mid-level, advanced, and custom radio communication solutions.
Screenshot of an online form titled 'Request a Quote.' The form includes fields for first name, last name, company name, country (United States selected), state/province, zip/postal code, email address, phone number, and interest areas like radios, accessories, system, software, and services. There are options about purchasing from an authorized reseller. At the bottom, there are buttons labeled 'Cancel' and 'Get Quote'.
Screenshot of Motorola Solutions' Two-Way Radio Builder webpage showing options for different Motorola two-way radios and accessories for managers, floor supervisors, maintenance, and workers.
A webpage showing Motorola's two-way radio builder with options for different radios and accessories, including models for managers, floor supervisors, maintenance, and workers, featuring descriptions and 'select' buttons.
A quotation request form from Motorola Solutions, Inc., detailing standard and maintenance configurations for two-way radios, including images and descriptions of various radio models and accessories.
Screenshot of a webpage showing a shopping cart or order summary titled "My Selection" with various radio communication products listed, including radios, earpieces, and radio controls, with options to adjust quantities, remove items, and buttons to request a quote or print the selection.

Next Phase

Test and enhance the mobile design usability.

Continue adding offerings from Motorola Solutions portfolio to tool.

Determine and apply logistics related to other products to the tool for accuracy and reliability.

Integrate e-commerce components to the tool for quick and easy conversions.